Refund policy
Return & Refund Policy
At renew, customer satisfaction is important to us 💌
Shipping Time
All retail orders are processed and shipped within 8–10 working days via Delhivery.
Please note that delivery timelines may vary slightly during high order volume, sales, holidays, or unforeseen courier delays.
Return & Refund Eligibility
We only offer refunds or replacements in the following cases:
- Product received is damaged
- Product received is missing from the package
Unfortunately, we do not offer returns, refunds, or exchanges for:
- Size issues
- Change of mind
- Color differences due to screen/display variations
- Minor thread issues or packaging damage
Mandatory Unboxing Video
A clear opening/unboxing video is mandatory for any refund or damage claim.
The video must:
- Start before opening the package
- Clearly show the sealed parcel
- Show the issue/damaged/missing item properly
Claims without an unboxing video will not be accepted under any circumstances.
Claim Timeline
Customers must report damaged or missing products within 24 hours of delivery by contacting us through Instagram or email with:
- Order number
- Unboxing video
- Photos of the issue
Refund Process
Once the claim is verified:
- Refunds will be processed to the original payment method or via store credit
- Processing time may take 5–7 working days
By placing an order with renew, you agree to all the terms mentioned above.