Shipping policy

Shipping Policy

Thank you for shopping with renew 💌

We are committed to delivering your orders safely and smoothly.


Order Processing Time

All retail orders are processed and shipped within 8–10 working days.

Orders are usually processed Monday to Saturday, excluding public holidays.

Please note that during sales, festive seasons, or high order volume periods, dispatch timelines may be slightly delayed.


Shipping Partner

We ship orders through Delhivery and other trusted courier partners depending on service availability in your location.


Delivery Timeline

Once dispatched, delivery timelines may vary depending on:

  • Your location
  • Courier service availability
  • Weather or operational delays

Customers will receive tracking details once the order has been shipped.


Incorrect Address Information

Please ensure that all shipping details entered at checkout are accurate.

renew is not responsible for:

  • Incorrect addresses
  • Failed delivery attempts due to wrong contact information
  • Delays caused by customer unavailability

Additional shipping charges may apply for re-delivery attempts.


Delayed or Lost Packages

While we do our best to ensure timely delivery, courier delays may occasionally happen due to unforeseen circumstances.

Once the order has been handed over to the courier company, renew is not liable for delays caused by the shipping provider.


Order Tracking

Tracking details will be shared once the order is dispatched. Customers can track their shipment directly through the courier partner’s tracking website.


Damaged or Missing Orders

If your order arrives damaged or with missing items:

  • Contact us within 24 hours of delivery
  • A clear unboxing/opening video is mandatory for any claim

Claims without an opening video will not be accepted.


By placing an order with renew, you agree to the terms mentioned above.