Terms of service

Terms of Service

Welcome to renew 💌

By accessing or purchasing from our store, you agree to the following Terms of Service. Please read them carefully before placing an order.


General

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent/guardian
  • All information provided by you is accurate and complete
  • You agree not to misuse our website or services

We reserve the right to refuse service to anyone for any reason at any time.


Products & Availability

We strive to display product colors and details as accurately as possible. However, slight variations may occur due to lighting, photography, or screen settings.

All products are subject to availability. We reserve the right to discontinue or limit quantities of any product without prior notice.


Pricing & Payments

All prices are listed in INR (₹).

We reserve the right to modify product prices at any time without prior notice.

Orders will only be processed after successful payment confirmation.


Shipping

All retail orders are processed and shipped within 8–10 working days via Delhivery.

Delivery delays caused by courier services, weather conditions, holidays, or unforeseen circumstances are beyond our control.


Returns & Refunds

Refunds or replacements are only applicable if:

  • The product received is damaged
  • An item is missing from the package

A proper unboxing/opening video is mandatory for any claim.

Claims without an opening video will not be accepted.

For complete details, please refer to our Refund Policy.


Intellectual Property

All content on this website including images, logos, graphics, designs, and text belongs to renew and may not be copied, reproduced, or used without permission.


Limitation of Liability

We are not responsible for:

  • Incorrect addresses provided by customers
  • Courier delays after dispatch
  • Minor color or fitting differences
  • Losses caused by misuse of products


Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Continued use of our website after changes means you accept the updated terms.


Contact

For any questions or support, please contact us through our Instagram page or official email.